By attending our facilities, making any booking or registering, you agree to have read and will abide by the following terms and conditions (Fleurs Friendly Fields may be referred to as ‘we’ ‘us’ or ‘our’). We reserve the right to amend these terms at any time, you will be notified via email should any amendments be made.​

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Onsite Rules:

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Parking and Driving

There is a strict 5mph driving rule on the bridleway by the entrance. For the safety of you, the dog(s) and other road users, our onsite parking and access roads have a strict 5mph rule and any dangerous driving will result in an instant ban from the site, which I have no control over, should you breach this rule and be asked to leave we cannot be held liable for any losses or damages incurred from being banned so please drive safely on site. PLEASE NOTE when exiting the field onto the bridle way there are often people walking, horse riding or occasionally driving by, please exit slowly with care.

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Other

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• You and your dogs must remain in your vehicle until it is your turn to use the field. Allowing dogs out of cars outside of the paddock when the previous user is in the field could have consequences for nervous and/or reactive dogs. This also applies to looking over the gate before your time as this can disturb nervous or reactive dogs.

• If you wish to share your slot with friends it is your responsibility to ensure that they read and agree to these Terms of Use and sign up on the website, this is to ensure the safety of all users and provide contact details should our emergency policy need to be used. Please ensure that all dogs get along before bringing them to the facility if sharing with friends it is your responsibility to ensure this prior to them sharing use.

• Payment must be made prior to use.

• All children under 16 must be accompanied and supervised at all times by an adult and must at no time climb/use the obstacle equipment fencing or gates.

• Any equipment provided is designed for dog use only.

• Please leave the paddock promptly at the end of each session to prevent any cross overs.

• Pick up after your dogs please we want to keep it clean and safe for all - if you regularly leave poo behind you will unable to use our facilities  – accidents do sometimes happen, so let us know if you have any problems.

• Biodegradable poo bags will be provided on-site free of charge, but please bring your own as stock cannot be guaranteed at all times.

• It is your responsibility to ensure your dog is fit and healthy and is not suffering from any infectious disease that could be transmitted to any other dogs prior to attending, any dogs showing signs of illness may be asked to vacate the paddock without a refund. If in doubt about your dog’s health please consult a veterinarian.

• You are responsible for the behavior and actions of your dog(s) while attending, so please be cautious if you are attending with family, friends or other dogs and their owners.

• Any cruelty such as being violent to your dog will not be tolerated; we reserve the right to request any persons to leave the premises if they are abusive to any other person or dog, without a refund.

• Any accidents or issues involving a person or a dog must be reported immediately to a staff member. 

• Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property.

• If your dog is a 'digger' please keep an eye on your dog and distract from digging as we want to keep the ground free from trip hazards for customers as well as dogs running.

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Terms:

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Use of the paddock

Owners hire and use the paddock for their own walk, at their own risk. Dogs must have appropriate insurance if using our facilities in the event of injury for example during play/zoomies. We provide a safe enclosed and private space but of course cannot provide safety or guarantees against natural events such as viruses, injuries from play or falling etc, as this is still and outdoor natural space. We can accept no liability for any illness, injuries or accidents to either the users of the paddock or their dogs. Whilst we endeavour to ensure escape is not achievable and hold daily risk assessments of the enclosure, we cannot be held liable for any dog escaping the paddock. Should this occur you must notify a member of staff immediately. 

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Toys are permitted to be used in the paddock at the owner’s or hirers own risk. Please ensure all items are removed at the end of the session if yours or put back in the toy box if you use ours.

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The paddock is by appointment only and will give you exclusive use during your allotted time; there will be no other people or dogs inside the paddock other than those attending with you.

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Any dog showing signs of ill health will not be permitted to use the paddock. Please cancel any session you have booked until your dog has recovered.

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We cannot be held liable for any dogs fighting that have chosen to share a session i.e friends sharing.

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Please note this is a natural field, the ground will have bumps and just like any area on a public park may have plants and uneven surfaces, they are likely from time to time have some nettles, possible thorns, tree roots or even berries and so forth, please wear suitable footwear and supervise your dog and be cautious when walking as not to trip.

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​​​Booking

Booking for any of our services is required prior to attending, we do not accept walk-ins and please do not enter the paddock for a look around we do use it ourself for the training of police dogs, this can include scenario situations such as hiding in grass for the dog to track so you may not always see a police dog in training . In order to book you may book online via our website, please email or call if you have any issues with this and we will support you. 

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​Payments

Payments must be made before arrival of your session. Payments can be made via the online booking system.

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Cancellations 

Cancellations must be made at least 24 hours prior to bookings or a refund cannot be issued, we know life can sometimes throw up the unexpected so we try to be as flexible as possible and allow you to still reschedule as late as 4 hours prior to your appointment as not to lose out on any payments made. 

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You may cancel by call, text, email or via the online booking system. If the call is not answered please leave a voice mail covering full booking details i.e name time date. Should you not cancel in advance or reschedule within the time periods above - your account will still be charged automatically. By making the bookings and signing up as above you have agreed and authorised payments to be charged for your booking should you fail to attend or reschedule, this automatic charge applies to cancellations for all facilities i.e daycare/training/paddock.

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Cancellations for events/shows must be made 7 days in advance to allow for the slot to be filled or you will only be entitled to a 50% refund as the costs for your dogs' attendance would have already been allocated; any cancellations made within 24 hours of the event/show cannot be refunded.

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That said we will always work with you and help where possible so please contact us if you face any issues.

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Change-overs

All dogs must be kept on leads if entering and leaving the paddock - though you are welcome to park on the parking space provided within the paddock.

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Please be mindful that some dogs do not react well around other dogs or humans so we advise that dogs should remain in vehicles until the previous user of the field has secured their dog in their vehicle. 

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Dogs must be retrieved and ready to leave the paddock at the end of the allotted session time (not after). On leaving the paddock, please ensure that the gate is left open for the next client. Any owners that are unable to retrieve their dog must notify a member of staff. 

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​Dog waste

We will provide waste bins and poo bags free of charge, however, the free poo bags cannot always be guaranteed so we ask owners to bring their own poo bags should the free supply of poo bags run out. All waste must be collected by the owner prior to the end of the session. Should you leave regular waste behind we have a  policy that results in a ban from using our facilities to protect others (and you) for hazard. We want to provide and keep a safe clean space for everyone so please keep an eye on the pooches!​

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Website and social media

We may from time to time use images or videos where the attendees or dogs are included in the image for the likes of marketing, website or social media. Should you wish to not have certain people or dogs published, please inform us and we will ensure this does not occur. If you ever see an image you or your dogs are included in and wish it to be removed, please contact us and we will have this removed.

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Whilst it is our policy to be able to take images of our facilities in use, we will where possible request permission out of courtesy.

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For events or shows, we cannot guarantee you will not be included in published images or videos, by attending you accept to be included in videos and images. However, please notify us on your arrival if you do not wish to be included in these and whilst we cannot guarantee this we will try our best to edit and manage them to not include you.

 

Damage to property

Any damage sustained to the paddock during your session will need to be paid for by the hirer within 14 working days unless stated otherwise.

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You are liable for any damage caused inside and outside of the field by you, your dog(s) or any person in your party. All dogs must be covered under their own third-party insurance (public liability insurance). This is usually included in your pet insurance.

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Use of the field is entirely at your own risk. Fleurs Friendly Fields accepts no liability for the death of or any injury of any person or dog, or for damage to any property. Fleurs Friendly Fields also accepts no liability for any losses, claims, actions, damages, costs, expenses or other liability incurred whilst onsite. Yours and your dogs' behaviour and actions are your sole responsibility and no claim can be made against Fleurs Friendly Fields. The field is hired for your own private use and owners will be expected to take care and skill when walking your dog as you would on a public park.

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CCTV Terms
Explanation of the purpose:

Fleurs operates CCTV at our facilities for the purposes of maintaining health and safety, the security of property and premises and for preventing and investigating crime. CCTV may also be used to monitor staff when carrying out work duties.

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Legal basis

Processing of this data is necessary to monitor for health and safety concerns, protect the vital interests of the data subject or another person; for compliance with legal obligations; and for the performance of tasks carried out in the public interest or for our official functions.

Types of personal information

CCTV captures visual images and sounds of persons in or around our buildings and facilities.

Source of personal information

This personal data is collected through the CCTV cameras operated by fleurs and not from a publicly available source.

Recipients of the data

This data will only be processed by Fleurs Friendly Fields for this purpose.

In certain circumstances we may be required to disclose CCTV images to certain bodies of authority, such as the police and emergency services.

Retention period

We may process CCTV footage for 31 days after the date of capture, although we may process footage for a longer period, for example if the footage is relevant to an investigation.

Your rights in relation to this data

Your core rights as a data subject apply to this processing.

Will the data be transferred to third parties?

No, except to the extent that we are required to share this data with certain bodies of authority, such as the police and emergency services